FAQs

General Questions

County Fabrics is conveniently located in central Scotland, near Kinross. We are easily accessible from the motorway network. We have ample parking available. Our customers are based across Scotland, the UK and beyond.

County Fabrics is a specialist retailer of discontinued fabrics. We buy rolls of designer fabrics, where collections have been discontinued, and sell at a fraction of the original price. We also source fabrics from our contact base across Europe and buy in bulk so that we can pass on fantastic savings to our customers.

All our stock fabrics are available online however please don’t think this is where the options end. We have thousands of other fabrics available from our design library. Looking for the perfect shade to coordinate with existing furnishings – we will have a fabric for you. These collections range in price so there will be a suitable option that looks great and is within budget.

Yes we measure and fit throughout central Scotland. We ask customers to provide approximate measurements initially so we can generate a bespoke quote for you. If you are then happy to progress, we can arrange a measure. There is a small charge for this service to cover fuel costs

County Fabrics is open Monday – Saturday 10-5pm. You are welcome to visit at any time. If you have a large or specialist project that you would like to discuss with us it would be appreciated if you could call or email us in advance to make an appointment. We can then ensure that we have a member of the team available to assist you and to make your journey as worthwhile as possible. 

We can supply fabrics from all main UK fabric brands. On our website we show the fabrics that are currently in stock in our store but we also have a design library with over 300 books and hangers for you to look through.  These fabrics are ordered and can be collected or delivered to you.

Our stock levels for all fabrics are shown on the fabric product detail page. Please bear in mind that we may have multiple rolls so the stock shown may not be in one piece. Our clearance fabrics are limited stock and once sold we can’t supply any further meterage. Our regular lines will be ordered in if out of stock and normally take between 3-6 working days for delivery. If you wish to double check stock prior to ordering then please get in touch.
How do I order made to measure curtains and roman blinds online?

Simply click here to begin ordering or get an instant quote. Alternatively you are welcome to visit our store and discuss your order in detail with us.  We can provide a full range of curtain heading styles and lining options.  Don’t see what you want online? We can create virtually anything in our workshops, please just contact us to discuss. 

Packages weighing less than 2kg and under will be folded, any larger orders will be rolled. This is to avoid having to charge excessive carriage costs for small orders.

Payments are made through Worldpay for card payments or Paypal depending on your chosen payment method. Money is deducted from your account as soon as you place your order and instruction for payment to be taken.

We have some great measuring guides here including easy to follow videos.

If you need further advice then please get in touch with us.

Our local customers can benefit from an extensive made to measure offering. Visit our showroom for more info. For those of you further afield we can make curtains, blinds, cushions, valances and seat pads. You can also order curtains and blinds on our website using our made to measure online service.

It is normal for washable fabrics to be subject to some degree of shrinkage, this can vary and is dependent on the type of fabric and the conditions it is used in. Unless stated, we recommend to dry clean fabrics. Fading will occur naturally over time in most fabrics.

Information about the suitability of the fabrics is stated in the ‘User Section’ on the product page. You can also refine your fabric search by usage, for example curtains/blinds or upholstery.  

Yes, we hold accounts with most of the UK’s fabric brands and offer very competitive pricing. Simply fill in the form on this page.

Do you have all fabrics on the website in your showroom?
Yes, all the fabrics we have on our website are in our showroom either on the roll, a display length or in a design book. Please note we do lend out many of our books so if you are travelling far to see a particular book it may be worth calling to check it is here and we can put aside for you.  The telephone number for our showroom can be found here.

Orders - Returns, Delivery & Cancellations

If the item you have chosen is in stock we will usually aim to dispatch within approximately 2 working days.

If we need to order in your chosen fabric or product we will send you an approximate delivery date once the order has been placed, alternatively please get in touch prior to placing your order.

Once a piece of fabric has been cut specifically for you it cannot be returned. We would therefore urge you to use our free sample service first to check colour ways prior to ordering the fabric.

Please refer to our RETURNS section for further details.

Yes, we can ship to most countries worldwide. Please enter shipping country at checkout and the delivery charge will be estimated. As all fabrics are different weights please bear in mind that once the order is weighed if there is a difference in the postage charged there may be further payment required.  If your country is not shown then it is because we need to manually calculate shipping. Please contact us for a bespoke quote. The customer is responsible for paying the customs duty charge when orders arrive in the delivery country.

Yes, when going through checkout, select the collect from store option. When the order is at the store you will receive a telephone call informing you it’s ready for collection.

You will receive a telephone call or email saying it’s ready to collect from the store you’ve chosen.

You will receive an e-mail of confirmation shortly after you place an order. Please check your junk/spam mail if you haven’t received an email confirmation as sometimes our confirmation emails can be diverted into these inboxes. If unsure or you haven’t received please get in touch.

If your order is small and being sent with Royal Mail then it will be delivered with your postman and we therefore cannot add any extra delivery instructions. These can however be left in a safe place if requested.

If your order is being sent with one of our couriers, then please enter your delivery instructions into the comments box.  Please be aware that delivery drivers are not required to call prior to/when attempting a delivery and it is at the discretion of the individual driver. 

If you are not home when the courier attempts delivery, they will leave a card with instructions on what to do next. With most deliveries they will re-attempt the following working day.If after 2 delivery attempts and if the courier company have not heard from you then it will be held for a number of days before being returned to us. If a re-delivery is requested there may be an additional charge for this.

Both Royal Mail and our delivery company are reliable and professional, however very occasionally damage may occur in transit.

Please check your order carefully before signing for any deliveries. If the parcel is damaged please either sign for as damaged or refuse if very damaged and you think it’s unusable. Otherwise we may not be able to launch a complaint/claim with the courier.

We must be notified immediately of any delivery issues.